Welcome to SURGEON SA’s website www.myswisssurgeon.com (“our Website”). All agreements between SURGEON SA (“SURGEON” or “we” or “us”) and a patient seeking our services (“you”) are subject to the following Terms and Conditions.
A more detailed version of our Terms and Conditions associated with the effective use of our services will be provided to patients wishing to conclude an agreement with us for medical services.
You may have access at any time to the more detailed set of Terms & Conditions upon request.
1. Who we are
SURGEON is a company incorporated under Swiss law and based in Geneva. Our offices are located at 12 chemin Beau-Soleil, 1206 Geneva.
For any question, please contact us by phone: +41 22 347 65 05 - by email: firstname.lastname@example.org
You may also use the online contact form on our Website.
2. What we do
SURGEON provides surgical patients with a convenient, straight forward and highly professional way of receiving surgical care in Switzerland. SURGEON puts the prospective patient in direct contact with a partner highly-specialized surgeon who will together with the responsible parties determine the best course of action. In addition to organizing the patient’s stay in one of Geneva’s best private clinics, upon request, SURGEON will also take care of the associated administrative and organizational aspects. Such associated services may include travel, accommodation and similar arrangements for the patient and related parties. SURGEON will not however provide immigration services.
3. Entering into an agreement with us
3.1 Medical emergencies
Although we try to be as responsive as possible, we do not guarantee a specific response time for an inquiry. If you are experiencing a medical emergency, you should not rely on our Website for assistance, but should instead seek appropriate emergency medical assistance.
3.2 Contacting a partner surgeon
You can consult a partner surgeon directly by filling in the requested information in the Patient Information Form on our Website at www.myswisssurgeon.com. SurgeOn will endeavour to make all necessary and requested arrangements for such consultation.
3.3 Sending documents
You agree to provide us with radiological examination results of relevant areas of your body as may be required by SURGEON for the purpose of the proposed medical services. These documents are used by SURGEON for the purpose of your medical treatment only and are subject to the terms of data protection and confidentiality as stated in our “Confidentiality Policy”.
You agree not to transmit communications or content that may infringe or violate the rights of any third party, nor to use our Website for purposes that would violate local, state/cantonal, national or international laws.
We will send you a Quote that describes the various elements of the medical and other services you will be receiving. We will require the payment in full of our Quote, payable to SURGEON only, in order to confirm the services.
3.5 Surgical Patient Consent Form
You will need to complete and sign the Surgical Patient Consent Form provided by a partner surgeon at the time of the consultation. By signing the Surgical Patient Consent Form, you warrant that the answers you provided in the Patient Information Form are complete, accurate and up-to-date. You also warrant that your health enables you to travel and to undergo surgery. You also warrant that you accept to disclose (whether in the Patient Consent Form, the Patient Information Form or elsewhere) all information relating to your health, whether physical or psychiatric/psychological, which may be relevant to the provision of the medical services envisaged. The surgeon that will review this information will rely on the fact that you provided all relevant health information, and that such information is complete, accurate, and up-to-date. Neither the relevant surgeon nor SURGEON will be responsible for issues that may occur as a result of incorrect or incomplete data provided in your Surgical Patient Consent Form.
4. No Liability for the services
Our role is limited to providing arrangement and coordination services for the purpose of, or in connection with, the medical services provided to you. All service providers assume full and exclusive liability for their services.
SURGEON does not take responsibility for injuries or damages resulting, in whole or in part, from a failure on your part to provide complete, correct and up-to-date information regarding your health.
5. Credit transactions for second opinion service
If you are paying your SurgeON online medical second opinion service through your credit card, we, in our sole discretion, reserve the right to accept payment from your credit card. By requesting the credit card payment option, you hereby authorize us to bill and charge the amount indicated in your order via the SIX secure payment system, which shall debit the applicable amounts from your credit card.
You can expect to receive your SurgeON online medical second opinion dossier within 48 hours after we have received your payment and all the medical information needed to be able to provide a detailed digital medical dossier.
Once we receive payment, SurgeON will incur costs and engage with the relevant specialist doctors and hence from that moment onwards you will no longer be able to cancel the service and request reimbursement of your payment.
6. Diagnostic service
The SurgeON online medical second opinion provided through our web site is different from the diagnostic services typically provided by a doctor during a consultation. The SurgeON online medical second opinion will not have the benefit of information that would be obtained by examining the patient in person and observing his/her condition. Therefore, the SurgeON specialist may not be aware of facts or information that would affect his/her opinion of the patient’s diagnosis. The SurgeON specialist will base his/her SurgeON online medical second opinion exclusively on the information which the patient provided. Therefore, the SurgeON specialist may not be aware of facts or information that would affect his/her opinion of the patient’s diagnosis. In some cases, the facts may be critical to the opinion. To reduce the risk to the patient of this limitation, surgeon strongly encourages the patient to discuss the second opinion with his/her physician.
By deciding to engage this service, you acknowledge that you are aware of this limitation and agree to solely assume the risk of this limitation.
By requesting a surgeon online medical second opinion through this web site, you acknowledge and agree that:
- The diagnosis that you will receive is limited and provisional;
- The remote consultation (online medical second opinion) is not intended to replace a full medical evaluation or a face-to-face visit with a doctor;
- The doctor does not have important information that is usually obtained through a physical examination;
- The absence of a physical examination may affect the doctor’s ability to diagnose my condition, disease or injury;
By engaging our services, you acknowledge and agree to solely assume the risk of these limitations. You further understand that no warranty or guarantee has been made to you concerning any particular result or cure of your condition.
7. No warranties for the use of the Website
The use of our Website is at your own risks. The services, content or information are displayed or provided by SURGEON on an “as is” basis. We do not make any express or implied warranties, representations or endorsements whatsoever. We do not guarantee that the use of our Website will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses, malicious or harmful code or other defects. You are responsible for implementing sufficient procedures to satisfy your particular requirements for accuracy of data input and output.
8. Intellectual property
All intellectual rights on data on our Website, including but not limited to texts, documents, illustrations or images remain reserved.
9. Changes to the Terms and Conditions
We may modify these Terms and Conditions at any time and such modifications shall be effective immediately upon posting the modified version on our Website. You agree to review these Terms and Conditions periodically to be aware of such modifications. Your continued use of the Website after such changes have been incorporated shall constitute your acceptance of the Terms and Conditions in their revised form.
10. Governing law and dispute resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland.